A Service Advisor plays one of the most important customer-facing roles at Tata Motors service centers and dealerships. They act as the communication link between customers and the technical service team. From understanding customer complaints to preparing job cards, explaining repairs, coordinating with technicians, and ensuring customer satisfaction, the Tata Motors Service Advisor role requires professionalism, technical knowledge, and excellent communication skills.
This detailed guide explains job profile, daily responsibilities, customer interaction process, technical coordination, eligibility, salary, documents, selection process, and career growth opportunities for Tata Motors Service Advisor Jobs.
Table of Contents
- Overview of Tata Motors Service Advisor Job
- Key Roles & Responsibilities
- Daily Work Process of a Service Advisor
- Customer Communication Responsibilities
- Technical & Workshop Coordination Responsibilities
- Eligibility Criteria
- Skills Required
- Salary & Allowances
- Work Environment & Workplaces
- Selection Process
- Training & Onboarding
- Career Growth Path
- Required Documents
- FAQs
- Final Summary
Overview of Tata Motors Service Advisor Job
A Tata Motors Service Advisor ensures smooth functioning of the service center by interacting with customers, understanding vehicle problems, coordinating with technicians, and ensuring proper delivery of serviced vehicles.
The role includes:
- Customer interaction & complaint handling
- Preparing service job cards
- Explaining repairs and cost estimates
- Coordinating with mechanics & technicians
- Ensuring high customer satisfaction
It is a professional and highly responsible job role.
Key Roles & Responsibilities
Service Advisors handle both customer-facing and technical coordination responsibilities.
✔ Customer Support Responsibilities
- Greeting customers at service center
- Listening to vehicle complaints carefully
- Understanding customer needs
- Explaining service packages & solutions
✔ Job Card & Documentation
- Preparing detailed job cards
- Recording vehicle history
- Service estimation preparation
- Approval of repair work
✔ Workshop & Technical Coordination
- Assigning job cards to technicians
- Monitoring job progress
- Ensuring timely repair completion
✔ Customer Update & Vehicle Delivery
- Informing customers about repair status
- Explaining final service details
- Handing over vehicle after service
- Collecting customer feedback
Daily Work Process of a Service Advisor
A Service Advisor’s day typically follows this workflow:
1️⃣ Customer Vehicle Receiving
2️⃣ Understanding Problem & Initial Check
3️⃣ Job Card Preparation
4️⃣ Workshop Coordination
5️⃣ Follow-up During Service/Repair
6️⃣ Quality Assurance Check
7️⃣ Invoice Explanation
8️⃣ Vehicle Delivery & Feedback Collection
This ensures smooth and professional service management.
Customer Communication Responsibilities
Communication is the backbone of this role. Service Advisors must:
- Speak clearly and politely
- Explain technical problems in simple language
- Maintain trust with customers
- Handle complaints patiently
- Provide transparent billing explanations
Good communication increases customer loyalty and retention.
Technical & Workshop Coordination Responsibilities
Along with communication, the role also requires technical understanding:
- Basic vehicle knowledge
- Ability to understand faults
- Knowledge of engine, brakes, suspension & electrical issues
- Ability to communicate technical details to technicians
- Ensuring work is completed as per service guidelines
They act as the bridge between customer expectations and workshop execution.
Eligibility Criteria
Eligibility depends on dealership requirements and job level.
✔ Educational Qualification
- 12th Pass for entry level (in some cases)
- Preferably Diploma / Degree in Automobile / Mechanical
- Experience in automobile service is beneficial
✔ Age Limit
Generally:
- 18 to 35 years
(May vary by recruitment)
Skills Required
To become a successful Tata Motors Service Advisor, candidates should have:
- Good communication skills
- Polite and professional behavior
- Vehicle knowledge
- Basic computer skills
- Problem-solving ability
- Customer service mindset
- Time management ability
Salary & Allowances
Salary varies based on experience, location, and job role.
| Category | Salary Range |
|---|---|
| Freshers / Junior Service Advisor | ₹15,000 – ₹22,000 per month |
| Experienced Service Advisor | ₹25,000 – ₹35,000 per month |
| Senior Service Advisor / CRM Roles | ₹40,000+ per month |
Additional Benefits:
- Incentives
- Performance bonuses
- Allowances
- Insurance (varies by employer)
Work Environment & Workplaces
Service Advisors generally work at:
- Tata Motors Authorized Service Centers
- Dealership Workshops
- Passenger Vehicle & Commercial Vehicle Service Units
- Urban & Semi-urban service outlets
Work includes both office and workshop floor coordination.
Selection Process
Recruitment generally includes:
1️⃣ Application / Shortlisting
2️⃣ Personal Interview
3️⃣ Communication-Skill Evaluation
4️⃣ Technical Understanding Assessment
5️⃣ Final HR Round
Some positions may include practical role assessment.
Training & Onboarding
Selected candidates may receive:
- Customer handling training
- Technical awareness training
- Service management system training
- Service SOP & policy training
This helps build customer management confidence.
Career Growth Path
Service Advisors can build strong careers in the automobile industry:
- Service Advisor → Senior Service Advisor
- Customer Relationship Manager (CRM)
- Workshop Manager
- Service Manager
- Dealership Operations Head
With experience, they may also move into corporate roles.
Required Documents
- Aadhaar Card
- Educational Certificates
- Experience Certificates (if any)
- Resume
- Photos
FAQs
Q1: Can freshers apply?
Yes, many dealerships hire fresh candidates with good communication skills.
Q2: Is technical knowledge necessary?
Basic automobile knowledge is important.
Q3: Is it a customer-facing job?
Yes, it is a frontline customer interaction job.
Q4: Is this a permanent job?
Depends on recruitment type (dealership/company basis).
Final Summary
Tata Motors Service Advisor Jobs are perfect for candidates who enjoy customer interaction, automobile knowledge, problem-solving, and professional service management. With attractive salary, stable career growth, and strong learning opportunities, this role is an excellent career path in the automobile service industry.